Terms of Service

Welcome to our official website! These terms apply to your access to and use of the products and services provided through our website. Please read these Terms of Service carefully before using our website. By using the website, you agree to abide by these terms. If you do not agree to any part of these terms, please do not use the website.

1. Order Processing and Cancellation Policy

• All products are made-to-order and production begins upon receiving an order. Once confirmed, orders cannot be independently canceled or modified.
• Customers may cancel their order before shipment. However, once the product has been shipped, the order cannot be canceled.
• If you wish to cancel or modify your order, please contact us within 48 hours of order confirmation. Refunds will be issued through the original payment method used by the customer.

2. Taxes and Duties

• At the time of placing an order, the website will automatically calculate the estimated taxes, shipping fees, and duties. These costs will be included in the total order amount.
• Please note that these fees are the responsibility of the customer and will be clearly listed on the checkout page unless the product is part of a promotion that includes shipping, taxes, or duties.

3. Return and Exchange Policy

• Returns or exchanges for subjective reasons (e.g., dislike, wrong size, etc.) are not accepted.
• To ensure safe transportation, we use special packaging. Returns may result in damage to both the packaging and the product; therefore, only returns due to quality-related issues are accepted.
• Returned items must undergo inspection upon receipt at the factory. Refunds will only be issued if the product is confirmed to be undamaged. If the product is damaged or does not meet the return standards, the refund request will be denied.

4. Shipping and Damage Responsibility

• All products are shipped via sea freight, with an estimated delivery time of 2-3 weeks, depending on the destination and logistics conditions.
• If the product is damaged during shipping, customers must contact us within 3 days of receiving the product and provide complete evidence of the damage (including but not limited to photos of the product and packaging). [Contact Us >>]
• Damage claims reported after 3 days will not be accepted. Customers will need to directly contact the shipping company for compensation.

5. Intellectual Property

• All product designs, models, and structures are protected by patents. No one is permitted to reproduce, modify, distribute, or otherwise infringe on our intellectual property without authorization.

6. Data Privacy

• We highly value your privacy. We may collect your personal information, including but not limited to your email address, phone number, browsing habits, and cookie-related data.
• The information collected is solely used to process your orders, improve our services, and provide personalized recommendations. We will not sell or disclose your personal information to third parties unless required by law.

7. Governing Law and Dispute Resolution

• These Terms of Service are governed by and interpreted under the laws of the State of Texas, USA.
• Any disputes arising from the use of this website or these Terms of Service shall be submitted to the courts in Dallas, Texas. Both parties agree to resolve disputes through arbitration.

8. Modifications and Termination

• We reserve the right to modify these Terms of Service at any time. Any changes will be posted on the website and will take immediate effect. Please review this page regularly to stay informed of the latest terms.
• By continuing to use the website, you agree to accept the revised terms.

Thank you for choosing our products! If you have any questions or need assistance, please feel free to contact our customer service team.